Overall Experience
Quality
Price
Convenience
Full Install Completed , successfully installed a new Goodman AC and Furnace at your location. Insuring it’s to code and running efficiently
Customer stated unit wasn’t cooling and froze up. Checked unit and found system to be low on r22. Siam r system was from 1997 and unit ran on r22 talked with customer and decided a replacement would be best option. Customer signed estimate to replace furnace and ac. Customer got approved by greensky. Let customer know we would try to make it out tomorrow to get unit swapped out to work with us but we would at least get prep work done tomorrow. Also mentioned we could bring portable ac if system doesn’t get installed tomorrow.
Compressor is Inefficienct. Customer reaching out to LG. part is under warranty
Not draining. Voltage on pump, took pump apart and cleared. Still seized after. Needs new pump. Controls are not letting me go into test and diagnose mode, could be locked out from pressure switch issue. Will not know until new pump is installed, may have more issues OBK430
Thermostat wires had a neck in it traps down the issue fixed. The issue. System is working properly.
I scheduled a service call for the customer's non-working thermostat.
